If you are experiencing a problem or have a question regarding the site, please check our Frequently Asked Questions below.

• General Information
  
  • What is online dating and how does it work?
  • How do I join?
  • Does online dating really work?
  • Is it safe?
  • Does it cost anything to join?
  • Will my subscription be automatically re-billed/renewed?

• Safety
  
  • Full safety guidelines.

• Messages
  
  • How long are my messages kept for before they are deleted?
  • Can my messages be retrieved once they have been deleted?
  • Can my messages be retrieved once they have been sent?
  • Can I delete messages I haven't read?
  • How many messages can I send in one day?
  • I was sent an e-mail advising me I had a message, but when I logged in, it wasn't there?
  • When I go to send a message, the system asks me to "Upgrade Now"?
  • I no longer wish to receive e-mail notifications when I receive a message.
  • The system logged me out while I was in the middle of typing a message?
  • Can I keep a personal copy of messages sent to me?

• Upgrading to Premier Membership
  
  • How much does Premier Membership cost?
  • Will my subscription be automatically re-billed/renewed?
  • I do not have a Credit or Debit card, how can I upgrade?
  • How long will it take for me to upgrade once I have paid?

• Activation Code
  
  • Why do I need an activation code, what is it for?
  • Where is my Activation Code sent?

• Cancel Membership
  
  • How do I cancel my membership?
  • If I cancel my membership will I receive a refund?
  • Can I put my membership on hold?
  • If I cancel my membership, can I re-activate it when I want?
  • If I cancel my membership will I stop getting e-mails from you?

• Favourites
  
  • How many members can I have in my Favourites List?
  • How do I remove someone from my favourites?
  • A member has disappeared from my Favourites folder, where have they gone?
  • Can members see that I have added them to my Favourites?

• Who's Hotlisted Me
  
  • Who are the members in my "Who's Hotlisted Me?" list?
  • How do I remove members from my "Who's Hotlisted Me" List?

• Photo Upload
  
  • Can you tell me the instructions for uploading my photo?
  • I have uploaded my photo and it was "Pending", but now I have logged in and it has disappeared?
  • I have one photo pending approval, how do I upload more?
  • How many photos can I have in total?
  • I don't want to have a photo live on the site, can I just send one directly to another member?
  • Why was my photo rejected?
  • Can I e-mail my photo to you for you to upload?
  • How long does it take for my photo to be approved?
  • How do I swap my photos over?
  • My Photos are too large to be uploaded by your system, how I make them smaller?

• E-Mail
  
  • How do I stop receiving e-mail alerts when someone has sent me a message or read my message?
  • Do you pass on my e-mail address to third parties?
  • How do I change my e-mail address on the site?

• Login
  
  • I have forgotten my login details, how do I get them re-sent?
  • I have requested my Login Details, and am not receiving them?

• Password
  
  • I am typing in my password and the system says it is incorrect?
  • I have forgotten my password and/or Member ID, what should I do?
  • Can I change my password?

• Site Security
  
  • Can you re-assure me that online dating is safe?
  • I think someone has got hold of my Account details, and can therefore access my account, what should I do?
  • Are all of my personal details confidential?
  • Do you pass on my e-mail address to third parties?

• Searches
  
  • How do I search for a date?
  • What exactly is "Premier Search"?
  • How are search results ordered?
  • Can I still search the site as a Standard Member?

• Ignore List
  
  • What is the "Block List" and how do I add someone to it?
  • If I add a member to my Block List, do they know that I have added them?

• Standard and Premium Membership
  
  • What is the difference between Standard and Premium Membership?
  • Can I send messages as a Standard Member?

• Profile
  
  • How long does it take for my profile to be approved?
  • How do I edit my profile?
  • What should I write in my profile?
  • Can I hide my Profile?
  • What does the "Last Active" on a profile mean?

If you cannot find the answer to your question, please Click Here to contact us.